Robohub.org
 

Care-O-bot 4 celebrates its premiere as a shopping assistant


by
14 November 2016



share this:
Paul, a member of the Care-O-bot 4 robot family, has been greeting customers in Saturn-Markt Ingolstadt since the end of October 2016 and directing them towards their desired products. Image: Saturn.

Paul, a member of the Care-O-bot 4 robot family, has been greeting customers in Saturn-Markt Ingolstadt since the end of October 2016 and directing them towards their desired products. Image: Saturn.

In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customers in Saturn-Markt Ingolstadt since the end of October 2016 and directing them towards their desired products.

Care-O-bot 4, alias Paul, approaches Saturn customers and welcomes them to the store. If they ask him about a certain product, he accompanies the customer to the department and points them in the direction of the relevant shelf. As he indulges in small talk about the weather, or another subject, Paul turns out to be a most charming contact partner. However, he prefers to leave actual customer service to his human colleagues. Paul is able to call another member of staff for support via “Voice over IP”. Before Paul bids a fond farewell and returns to the store entrance, he still has time to ask for feedback. In this way, he discovers whether customers appreciated the interaction or not. Martin Wild, Chief Digital Officer at Media-Saturn-Holding: “With Paul, we are offering our customers the opportunity to get to know one of the most advanced robots in the world.”

Image: Fraunhofer IPA, Photographer: Rainer Bez (2015)

Image: Fraunhofer IPA, Photographer: Rainer Bez (2015)

Modular construction facilitates a wide range of application areas

The interactive robot prototype was originally developed by Fraunhofer IPA as an assistant robot to actively support humans in areas such as the household, hotels, care homes and hospitals. IPA scientists worked together with the design studio Phoenix Design and Schunk over a period of three years to complete the fourth generation of the robot.  While the predecessors of Care-O-bot 4 were used primarily in the development of technological fundamentals from 1989 onwards, the latest version is a modular product family offering elementary commercial solutions for the first time. Fraunhofer IPA is now working with its spin-off company “Unity Robotics” to ensure the solution is suitable for use in various commercial application areas. Saturn is the first customer to make use of the robot platform in real-life scenarios. The project will initially run for six months, with practical findings from customer interactions and employees directly incorporated into the further development of robot technology.

Care-O-bot 4 providing assistance in the kitchen. Image: Phoenix Design 2015

Care-O-bot 4 providing assistance in the kitchen. Image: Phoenix Design 2015

For the assignment with Saturn, the Stuttgart-based scientists supplemented Care-O-bot 4’s software and hardware with additional features. Ulrich Reiser, IPA project manager, explains: “For example, we specified Paul’s navigation, dialog communication and facial expressions. Semvox and Phoenix Design helped implement these changes.” Laser scanners at shin level help with Paul’s orientation. Paul’s front camera and the “Shore” software developed by Fraunhofer IIS allow him to ascertain the mood of the person he is dealing with and express their emotional state. Microphones and cameras for speech and gesture recognition respectively allow Paul to communicate with those around him.

Care-O-bot 4 open for research and industry

Care-O-bot 4 is not only making a positive impression as a retail assistant. With its modular construction and open software interface, the system can be used in many different application areas. It could, for example, conceivably be used as a mobile information kiosk in shops and airports, for pick-up and delivery services in homes and offices, for security applications or as an attraction in a robotics museum. “We retain an interest in ensuring that as many scientists and companies as possible are able to work with the system in order to expand its potential areas of application”, Reiser explains. Within the framework of the Care-O-bot 4 research platform, experts from around the world can further develop the software and hardware components. Together with the spin-off company Unity Robotics, IPA experts are intending to adapt applications to the needs of companies, making Care-O-bot 4 available as a commercial product.


If you enjoyed this article, you might also be interested in:

See all the latest robotics news on Robohub, or sign up for our weekly newsletter.



tags: , , , , , , , , ,


Fraunhofer IPA Fraunhofer is the largest research organization for applied research in Europe.
Fraunhofer IPA Fraunhofer is the largest research organization for applied research in Europe.





Related posts :



Robot Talk Episode 119 – Robotics for small manufacturers, with Will Kinghorn

  02 May 2025
In the latest episode of the Robot Talk podcast, Claire chatted to Will Kinghorn from Made Smarter about how to increase adoption of new tech by small manufacturers.

Multi-agent path finding in continuous environments

  01 May 2025
How can a group of agents minimise their journey length whilst avoiding collisions?

Interview with Yuki Mitsufuji: Improving AI image generation

  29 Apr 2025
Find out about two pieces of research tackling different aspects of image generation.

Robot Talk Episode 118 – Soft robotics and electronic skin, with Miranda Lowther

  25 Apr 2025
In the latest episode of the Robot Talk podcast, Claire chatted to Miranda Lowther from the University of Bristol about soft, sensitive electronic skin for prosthetic limbs.

Interview with Amina Mević: Machine learning applied to semiconductor manufacturing

  17 Apr 2025
Find out how Amina is using machine learning to develop an explainable multi-output virtual metrology system.

Robot Talk Episode 117 – Robots in orbit, with Jeremy Hadall

  11 Apr 2025
In the latest episode of the Robot Talk podcast, Claire chatted to Jeremy Hadall from the Satellite Applications Catapult about robotic systems for in-orbit servicing, assembly, and manufacturing.

Robot Talk Episode 116 – Evolved behaviour for robot teams, with Tanja Kaiser

  04 Apr 2025
In the latest episode of the Robot Talk podcast, Claire chatted to Tanja Katharina Kaiser from the University of Technology Nuremberg about how applying evolutionary principles can help robot teams make better decisions.

AI can be a powerful tool for scientists. But it can also fuel research misconduct

  31 Mar 2025
While AI is allowing scientists to make technological breakthroughs, there’s also a darker side to the use of AI in science: scientific misconduct is on the rise.



 

Robohub is supported by:




Would you like to learn how to tell impactful stories about your robot or AI system?


scicomm
training the next generation of science communicators in robotics & AI


©2025.05 - Association for the Understanding of Artificial Intelligence


 












©2025.05 - Association for the Understanding of Artificial Intelligence