Telcos vs. big data companies: Which sector will drive consumer robotics?

by and
30 July 2015

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NTT’s recent entry into consumer robotics suggests that it’s not just about Google vs Amazon, or Softbank vs NTT anymore, but about telcos vs big data companies. With two major and distinct sectors now competing for market share in consumer robotics, will this impact the way the whole robotics industry evolves?

In the winter of 2013/14 major league US-based big data companies like Google, Apple and Amazon propelled robotics into mainstream news when they started buying and investing in robotics companies like Boston Dynamics, Kiva and Nest. The world was wondering: why do all these consumer-focused big data companies suddenly care so much about robots? Now it seems that the big data sector is not the only one with its eye on robotics. This spring Japanese telecommunications firm Softbank acquired Aldebaran’s Pepper robot, and just yesterday, the competing and much larger Japanese telco NTT announced it would be partnering with consumer robot manufacturer Vstock to offer its Sota robot to consumers on a subscription basis.

Is this a signal that the telecommunication sector will become just as interested in robotics as big data companies are?

The two Japanese telcos will be leveraging their robotic acquisitions/partnerships to market their core business – communications services like networking, broadband and data delivery – to their massive existing consumer base. For telcos, this seems a logical extension of the cell phone business model: the device itself is a loss leader and the revenue earned is in the subscription fees. Softbank will be charging about $1600USD plus a $30USD subscription fee for the consumer model of Pepper, and  about $440USD/month for the recently announced enterprise model. NTT will be charging about $800USD with a monthly service fee of about $30USD for Sota.

These rates are far higher than a smartphone, and so it remains to be seen whether customers can see added value in the service over existing ones. Success may hinge on first developing niche markets, for example healthcare. Indeed NTT says it will roll out Sota as a companion robot in seniors homes next March, and Softbank’s first corporate customer is Nestle, who will be soon be launching Pepper as a marketing and service assistant in its Nescafe stores.

It remains to be seen whether, when, and how far telcos in other countries will latch on to the same trend. Softbank and NTT are located in Japan, whose population has a general love and affection for robots, and has traditionally had a strong consumer support for technology. The government of South Korea is active in marketing robotics to its people (they are even building a giant theme park dedicated to promoting robot tourism) and also seems like a good candidate. South Korea’s two top telcos, SK Telecom and KT, have both launched consumer robots. About taking Kibot into global markets, Seo Yu-Yeol, president in charge of KT’s Home Business Group has said:  “We continue to conduct market surveys on each country’s network infrastructure such as broadband and WiFi services.”

There are surely others.

But returning to the original question of telcos vs big data companies … is it a stretch to say this is a game changer? Compare the fledgling consumer robotics industry to the early auto industry, where the oil, gas and electricity sectors all fought for influence. The oil sector largely won out and we have the gasoline-powered car; and it’s no coincidence that Elon Musk is invested in both electric cars and solar power … Through the eyes of the energy producers, the car is just a delivery vehicle for energy consumption.

Or perhaps it’s not telcos vs big data companies at all, but rather telcos AND big data companies. As evidenced by the Uber and Airbnb, the continuum between carrier, medium, data and service is getting blurrier by the day.

Either way, with these sectors driving the next wave of the consumer robot economy, how will this shape how we use, interact with and consume robotics technology? To paraphrase Frank Tobe in his recent Robot Report newsletter, it could be that: “We are watching robotics turn from industry to ubiquity before our eyes.”

Following an in-depth discussion on the topic at Robohub’s editorial meeting today, it seems at this point there are many more questions than answers …

  • Is this even a game changer? or is it just hype?
  • Which sector – big data or telco – is better positioned to capitalize on consumer robotics? Or will these sectors work together in partnership?
  • Will we see a ‘dumbing down’ of social robotics systems as they become mass marketed consumer products? Or will the competition between telcos and big data inject energy and money into R&D ?
  • How will niche markets, such as healthcare or service industry, impact the development of social robotics?
  • Are there substantive differences between social robots vs. the other smart devices that telcos are currently using to deliver their services? Or in Noam Chomsky’s words: Is the medium the message?
  • How will all this impact robotics research and development? Will it benefit or harm the robotics community?
  • Will we see a regional consolidation of telco investment, for example in Japan? When will telcos from other countries jump into the market?
  • How does telco involvement impact privacy issues?
  • Will this help usher in robot-as-a-service (RaaS) as an accepted business model?

To explore these questions, and many others, Robohub will be renewing our focus series Big deals: What it means to have the giants investing in robotics (started back when the Googles and the Amazons were first getting into the fray) to explore how telcos might be changing the game.

Interested in joining the discussion? Leave a comment below or email us at with your contribution ideas.

A special thanks to Robohub team members Andrea Keay (@robotlaunch), Sabine Hauert (@sabinehauert), Adriana Hamacher (@AdrianaHamacher), John Payne (@lacyiceplusheat) and Audrow Nash for their stimulating discussion and input. 


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Hallie Siegel robotics editor-at-large
Hallie Siegel robotics editor-at-large

Robohub Editors

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